Agreement between user and taaffeite-collectibles.com
Effective as of March 23, 2020
Taaffeite Collectibles welcomes your questions or comments regarding the Return Policy.
From the date of delivery, buyers have fourteen (14) calendar days to inspect the object and contact us at email@example.com or +31618259185 to request a Return Authorization. When contacting us to initiate a return, please include:
- The reason for the return
- Your order number (find this in your order confirmation email)
- Your phone number
- If the item arrived damaged, photos of the damaged item and packaging. Send a close-up photo of the area(s) of concern, and photos of the item as a whole. Photos are required to file a claim for damaged property.
Once we review your return request, we will send you an email with further instructions.
Items listed as final sale are ineligible for return. If an item is final sale, that information will be included in the “Detail” section on the product page. Items could be listed as final sale, so please refer to the product details for information on eligibility for return.
Buyers are responsible for outbound and return shipping charges, including costs of shipping insurance. Your first return is worry free and will not incur a processing fee; however, each subsequent return is subject to a processing fee equal to 10% of the purchase price of the returned object(s).
Each returned item must be received in the condition it was in when shipped. Note that all returns will be inspected upon receipt for authenticity and condition. We reserve the right to decline any return or deduct from amounts refundable for any damage to property.
A refund of the purchase price paid, less any charges for which the buyer is responsible, will be processed upon confirmation that the item has been returned to us. Refunded amounts will be credited to the payment method used to purchase the relevant item.
We are unable to honor a request for return that is received more than fourteen (14) calendar days after delivery.
Please contact us at firstname.lastname@example.org or +31618259185 with any questions regarding the status of your return.
Inspecting an object
Upon delivery of your order, request the shipping carrier’s paperwork, and keep all packaging and shipping documents for your records. Note any condition issues, discrepancies, or damage. Take close-up photos and images of the entire item.
Item issue or shipping damage
In the unlikely event that you receive a damaged item, contact us at email@example.com or +31618259185. We will work with you to reach a satisfactory solution.